About FocusPlanit

CEO and MSP Success Advisor

Bill Black

Bill Black and his team of expert consultants specialize in turning ConnectWise—a powerful but complex platform—into a streamlined, efficient tool that supports and enhances MSP processes. As someone who has owned and sold seven successful businesses, including a thriving MSP that he grew organically and sold in 2012, Bill knows firsthand the challenges MSPs face. Since then, he has dedicated his expertise to helping other MSPs optimize their ConnectWise setups, ensuring the software works for them, not the other way around.

With FocusPlanit, Bill and his team have helped hundreds of MSPs harness the full potential of ConnectWise to drive efficiency, growth, and profitability. When he’s not transforming businesses, Bill enjoys a good cigar and quality time with family and friends. 

Strategic MSP ConnectWise Consultant

Becky Cozzone

Discover the full potential of your MSP’s financial and operational processes with Becky, a seasoned ConnectWise consultant. Since 2011, Becky has been a transformative force in the MSP industry, beginning her journey at CharTec and ARRC where she mastered the intricacies of MSP financial operations. With seven years of global training under her belt, Becky has fine-tuned accounting processes for MSPs across the board—from startups to established enterprises—enhancing their efficiency and scalability.

Her strategic pivot from Director of Finance to ConnectWise Consulting has empowered hundreds of MSPs to streamline and optimize their systems. Whether it’s implementing fresh ConnectWise instances or overhauling existing setups, Becky’s hands-on approach ensures every financial and system operation is aligned with your MSP’s business objectives.

Outside the office, Becky’s adventurous spirit takes her from hiking mountain trails to climbing peaks, a testament to her dedication to reaching new heights in everything she does. Partner with Becky to elevate your MSP’s operations and finances, and watch as she helps you climb your own mountains, making every challenge a summit worth conquering. 

Strategic MSP ConnectWise Consultant

Amy Cantine

With over 20 years of financial expertise, Amy has a well-honed ability to transform complex accounting challenges into streamlined business processes. Her decade as a controller at a Fortune 500 company has imbued her with a strategic approach to financial management, which she now applies to help MSPs enhance profitability and efficiency through ConnectWise Manage (PSA). Amy is adept at integrating sophisticated accounting systems with ConnectWise, ensuring that your MSP leverages every feature for maximum financial clarity and operational efficiency.

Her personal experience managing the finances for her husband’s successful MSP gives her firsthand insights into the specific needs and challenges of MSPs. Partner with Amy to refine your internal processes, optimize your financial operations, and turn your MSP’s systems into a powerhouse of profitability and efficiency.

When not fine-tuning financials, Amy enjoys unwinding on the beach, reflecting her philosophy of maintaining balance while driving business success. 

Director of Human Resources

Michelle Waddell

Michelle Waddell is a seasoned, results-driven business leader and human resource professional. With over 25 years of experience, she leads the initiatives of attracting, engaging, developing, and retaining great talent for FocusPlanit. She also partners with growing MSP’s to provide guidance and support in their talent acquisition, performance management, employee retention, employee cohesiveness, team engagement, and strategic planning.

Michelle’s areas of focus include: executive leadership development, talent planning and acquisition, performance management, and team communications. Michelle has spent her career in Human Resources and has professional certifications in: Behaviors, TriHD, Motivators, and Emotional Intelligence, and holds a B.A. in Psychology from Indiana University.

In her spare time, she enjoys nutrition consulting and spending time with her family and friends.

Business Manager

Amanda Fox

Amanda comes to FocusPlanit with extensive customer service and business management experience. Upon graduating from Indiana University she worked several years in HR and as an Operations Executive for large retail companies. Most recently, her focus has been in the finance industry. Amanda joined FocusPlanit to apply her passion for taking care of clients and building strong relationships. In her free time, she enjoys spending time with her son, family, friends, and animals. Amanda loves everything outdoors, including boating, hiking, biking, and gardening.

Strategic MSP Operations Advisor

Dan Martin

Dan Martin is the expert MSPs turn to when they want to streamline their operations and processes within ConnectWise. With over 20 years of experience as the Vice President of Connections for Business, a top-tier MSP in South Florida, Dan knows firsthand what it takes to run a successful MSP. He didn’t just oversee operations; he ensured systems were optimized for efficiency, so clients received the best managed services possible.

Now, as President of ConnectSMART, Dan uses his deep understanding of MSP challenges to lead a business intelligence software company that helps service providers boost productivity and gain crucial insights with easy-to-understand dashboards and reports. Dan’s hands-on expertise, paired with his role as a trusted advisor and speaker at IT conferences nationwide, makes him a go-to resource for MSPs looking to transform their operations and unlock the full potential of ConnectWise. 

Business Consultant

Afton Clark

Afton Clark is a professional in the Managed Service Provider (MSP) industry, known for her expertise in optimizing operations and fostering growth. Afton started her career in the MSP space by managing a small MSP, where she played a crucial role in its growth and successful acquisition. Her expertise in implementing efficient processes and systems contributed significantly to the MSP’s success. Building on her achievements, Afton then joined a top, global MSP, where she further honed her skills in optimizing operations, building out new services lines, and implementing growth processes.

Currently pursuing an MBA at UT Austin, Afton brings invaluable experience to her role as a consultant for Focus Planit, where she collaborates with MSPs to optimize their operations and achieve their business objectives. Her dedication to streamlining workflows and implementing effective systems has proven instrumental in achieving sustainable growth for MSPs.

In her free time, Afton enjoys traveling and spending time with her family and friends.